M. H. U. A. Al Rozi, S. Masrohatin, R. Anggitaningsih, and M. Fathorrazi, “A Member Loyalty Model Based on Religiosity, Halal Awareness, Service Quality, and Customer Expectations: The Mediating Roles of Customer Satisfaction and Complaint Handling in Islamic Microfinance Institutions”, Econ. entrep., vol. 5, no. 01, pp. 88 – 107, Aug. 2026.