PUTTI, Swapna. Agentic Enterprise AI Architecture for Autonomous CRM Decision Orchestration Using Salesforce Agentforce and AWS. The Eastasouth Journal of Information System and Computer Science, [S. l.], v. 3, n. 01, p. 174–185, 2025. DOI: 10.58812/esiscs.v3i01.1230. Disponível em: https://esj.eastasouth-institute.com/index.php/esiscs/article/view/1230. Acesso em: 25 sep. 2026.