Gadige, Chakra Dhari. “Scalable CRM Workflow Automation for High-Volume Customer Onboarding: An Event-Driven Salesforce Architecture”. The Eastasouth Journal of Information System and Computer Science 1, no. 01 (August 31, 2023): 253–265. Accessed November 12, 2026. https://esj.eastasouth-institute.com/index.php/esiscs/article/view/1295.