HARSONO, I.; NASUTION, M. Implementation of Customer Journey Mapping in Indonesia’s Tourism Industry to Enhance Tourist Satisfaction . The Eastasouth Management and Business, [S. l.], v. 3, n. 03, p. 529–536, 2025. DOI: 10.58812/esmb.v3i03.560. Disponível em: https://esj.eastasouth-institute.com/index.php/esmb/article/view/560. Acesso em: 13 jun. 2025.