RIYANTO, Agus; AZIS, Anton Mulyono; SUTARMAN, Sutarman; SIREGAR, Khairani Ratnasari. Analysis of Public Satisfaction With Servqual and SWOT Approaches on BPOM Public Services in Pangkal Pinang. The Eastasouth Management and Business, [S. l.], v. 4, n. 01, p. 75–96, 2025. DOI: 10.58812/esmb.v4i01.690. Disponível em: https://esj.eastasouth-institute.com/index.php/esmb/article/view/690. Acesso em: 25 mar. 2026.