Yaqin, Aenul. “The Effect of Service Quality, Customer Satisfaction, and The Moderating Role of Brand Switching Costs on Telkom’s Indihome Consumer Loyalty”. The Eastasouth Management and Business 1, no. 01 (September 29, 2022): 20–23. Accessed December 22, 2024. https://esj.eastasouth-institute.com/index.php/esmb/article/view/14.