Sugesti E. The Role of Service Quality and Customer Experience in Shaping Word-of-Mouth: The Mediating Effect of Customer Satisfaction on Cosmetic Products in Indonesia. Mgmt. bus. [Internet]. 2025 May 31 [cited 2025 Jun. 14];3(03):507-20. Available from: https://esj.eastasouth-institute.com/index.php/esmb/article/view/576