Mamanua, Y.A. and Aziz, A.M. 2026. The Effect of Total Quality Management on Service Quality Mediated by Digitalization Across Work Units at Regional Representative Office of a Central Bank. The Eastasouth Journal of Social Science and Humanities. 3, 03 (Jun. 2026), 514 – 522. DOI:https://doi.org/10.58812/esssh.v3i03.991.