Knowledge Management Systems in Higher Education: A Comprehensive Study through Systematic Literature Review and Bibliometric Analysis (2019-2023)
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Abstract
The objective of this study is to critically examine the existing body of literature on Knowledge Management Systems (KMS) in the context of higher education. The research employed the PRISMA technique (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) together with a bibliometric approach and computational mapping analysis utilizing VOS Viewer. The study period used as literature data material is Scopus-indexed articles and conference papers from 2019 to 2023. The keywords used were "knowledge, management, system, and higher education". From 313 references that were considered relevant, data reduction was carried out with inclusion and exclusion criteria. Analysis was conducted on 10 articles with the highest number of citations and 5 articles that specifically used the keyword "human resource management". The findings of this study offer a comprehensive outline for future research on human resource management in higher education, specifically focusing on knowledge management systems.
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References
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K. U. Koskinen dan K. U. Koskinen, “Knowledge and Knowledge Management,” in Knowledge Production in Organizations: A Processual Autopoietic View, 2013, pp. 79–96.
K. Breznik, “Knowledge management–from its inception to the innovation linkage,” Procedia-Social and Behavioral Sciences, vol. 238, pp. 141–148, 2018.
J. A. Johannessen, Knowledge Management as a Strategic Asset: An Integrated, Historical Approach. Emerald Group Publishing, 2018.
M. B. dan F. C. M. H. Bleuer, New trends in medical and service robots. Springer, 2017.
C. Bratianu, “Organizational Knowledge,” in Organizational Knowledge Dynamics: Managing Knowledge Creation, Acquisition, Sharing and Transformation, 2015, pp. 127–156.
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K. U. dan D. S. I. Nonaka, “From information processing to knowledge creation: a paradigm shift in business management,” Technol Soc, vol. 18, no. 2, pp. 203–218, 1996.
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M. E. Porter, “Enhancing the microeconomic foundations of prosperity: the current competitiveness index,” in The global competitiveness report, 2001, pp. 52–73.
E. Brynjolfsson dan A. McAfee, The second machine age: Work, progress, and prosperity in a time of brilliant technologies. WW Norton & Company, 2014.
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L. Jones-Esan, “Innovative Disruption and Knowledge Management in Higher Education Institutions: Practices, Models, and Theories,” in Knowledge Management and Research Innovation in Global Higher Education Institutions, IGI Global, 2023, pp. 210–235.
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N. Abdallah, O. Abdallah, and O. Bohra, “Factors Affecting Mobile Learning Acceptance in Higher Education: An Empirical Study,” International Journal of Advanced Computer Science and Applications, vol. 12, no. 4, pp. 664–671, 2021, doi: 10.14569/IJACSA.2021.0120482.
V. N. Goncharov, A. M. Erokhin, V. A. Ivashova, O. U. Kolosova, L. A. Tronina, and O. N. Kamalova, “Social responsibility and professional competence of safegueard specialists for the quality and safety of food products,” in IOP Conference Series: Earth and Environmental Science, Institute of Physics Publishing, 2020. doi: 10.1088/1755-1315/422/1/012124.
Z. Lv, “Research on Optimization and Application of University Student Development and Management Strategy Driven by Multidimensional Big Data,” Sci Program, vol. 2022, 2022, doi: 10.1155/2022/6538069.
Z. Abidin, A. T. Putra, and K. Budiman, “Knowledge management system in a higher education institution: Development of an expertise search system,” in Journal of Physics: Conference Series, IOP Publishing Ltd, 2021. doi: 10.1088/1742-6596/1918/4/042021.
Y. Zheng, “Research on innovation of human resource management mechanism in colleges and universities based on computer aided technology,” in Journal of Physics: Conference Series, IOP Publishing Ltd, 2020. doi: 10.1088/1742-6596/1648/3/032192.
Rajni, “Impact of Human Resource Practices on Knowledge Management: An Empirical Analysis,” in 2021 9th International Conference on Reliability, Infocom Technologies and Optimization (Trends and Future Directions)(ICRITO), IEEE, Sep. 2021, pp. 1–10.
N. Abhishek dan M. S. Divyashree, “Perception of knowledge management practices among HR managers: An analysis,” IUP Journal of Knowledge Management, vol. 17, no. 3, pp. 44–54, 2019.
Y. K. A. J. dan S. K. H. Zaim, “The effects of knowledge management processes on human resource management: Mediating role of knowledge utilization,” ournal of Science and Technology Policy Management, vol. 9, no. 3, pp. 310–328, 2018.
O. Ponisciakova, “Knowledge management and its application in human resources management in the context of globalization,” in SHS Web of Conferences Vo.74, EDP Sciences, 2020, p. 01026.
E. , B. C. , B. E. , & B. C. Bolisani, The emergence of knowledge management (pp. 23-47). . Springer International Publishing., 2018.
S. M. N. dan U. A. F. Land, “‘Theoretical and practical aspects of knowledge management,’ in Knowledge Management: Concepts, Methodologies, Tools, and Applications,” IGI Global, 2008, pp. 23–31.
D. Kovačević dan T. Đuričković, “Knowledge management as critical issue for successful performance in digital environment,” Facta universitatis-series: Economics and Organization, vol. 10, no. 2, pp. 89–99, 2013.
K. U. Koskinen dan K. U. Koskinen, “Knowledge and Knowledge Management,” in Knowledge Production in Organizations: A Processual Autopoietic View, 2013, pp. 79–96.
K. Breznik, “Knowledge management–from its inception to the innovation linkage,” Procedia-Social and Behavioral Sciences, vol. 238, pp. 141–148, 2018.
J. A. Johannessen, Knowledge Management as a Strategic Asset: An Integrated, Historical Approach. Emerald Group Publishing, 2018.
M. B. dan F. C. M. H. Bleuer, New trends in medical and service robots. Springer, 2017.
C. Bratianu, “Organizational Knowledge,” in Organizational Knowledge Dynamics: Managing Knowledge Creation, Acquisition, Sharing and Transformation, 2015, pp. 127–156.
R. M. Grant, “Prospering in dynamically-competitive environments: Organizational capability as knowledge integration,” Organization science, vol. 7, no. 4, pp. 375–387, 1996.
R. M. Grant, “Toward a knowledge‐based theory of the firm,” Strategic management journal, vol. 17, no. 2, pp. 109–122, 1996.
K. U. dan D. S. I. Nonaka, “From information processing to knowledge creation: a paradigm shift in business management,” Technol Soc, vol. 18, no. 2, pp. 203–218, 1996.
M. Porter, “The competitive advantage of nations,” in Harvard Business Review, vol. 2, 1990.
M. E. Porter, “Clusters and competition,” in On competition, vol. 7, 1998.
M. E. Porter, “Enhancing the microeconomic foundations of prosperity: the current competitiveness index,” in The global competitiveness report, 2001, pp. 52–73.
E. Brynjolfsson dan A. McAfee, The second machine age: Work, progress, and prosperity in a time of brilliant technologies. WW Norton & Company, 2014.
P. F. Drucker, The age of discontinuity. Piscataway, NJ: Transaction Publishers, 1994.
N. A. S. L. dan D. I. S. S. Darmawan, “Knowledge management factors and its impact on organizational performance: a systematic literature review,” JOIV: International Journal on Informatics Visualization, vol. 7, no. 1, pp. 161–167, 2023.
A. A. Kumar, “Knowledge Management in Indian Higher Education–Issues and Challenges,” Prabandhan: Indian Journal of Management, vol. 16, no. 6, pp. 60–67, 2023.
L. Jones-Esan, “Knowledge Management and the Knowledge Economy in Higher Education: A Systematic Review,” in Knowledge Management and Research Innovation in Global Higher Education Institutions, 2023, pp. 165–178.
L. Jones-Esan, “Innovative Disruption and Knowledge Management in Higher Education Institutions: Practices, Models, and Theories,” in Knowledge Management and Research Innovation in Global Higher Education Institutions, IGI Global, 2023, pp. 210–235.
K. P. Paudel, “The Association of Knowledge Management and Academic Performance in Academia,” Electronic Journal of Knowledge Management, vol. 21, no. 1, pp. 41–58, 2023.
Y. N. T. dan A. V. K. A. P. Lunev, “Knowledge management in higher education: Theory and practice,” Management Sciences, vol. 12, no. 2, pp. 86–97, 2022.
D. R. Aulianto dan W. Nashihuddin, “‘Bibliometrics and Citation Analysis of “BACA: Jurnal Dokumentasi dan Informasi”Published During 2015-2019,’ ,” Khizanah Al-Hikmah: Jurnal Ilmu Perpustakaan, Informasi, Dan Kearsipan, vol. 8, no. 2, pp. 149–160, 2020.
Z.-Y. Liu, N. Lomovtseva, and E. Korobeynikova, “Online learning platforms: Reconstructing modern higher education,” International Journal of Emerging Technologies in Learning, vol. 15, no. 13, pp. 4–21, 2020, doi: 10.3991/ijet.v15i13.14645.
H. Mora, M. T. Signes-Pont, A. Fuster-Guilló, and M. L. Pertegal-Felices, “A collaborative working model for enhancing the learning process of science & engineering students,” Comput Human Behav, vol. 103, pp. 140–150, 2020, doi: 10.1016/j.chb.2019.09.008.
S. Al-Husseini, I. El Beltagi, and J. Moizer, “Transformational leadership and innovation: the mediating role of knowledge sharing amongst higher education faculty,” International Journal of Leadership in Education, vol. 24, no. 5, pp. 670–693, 2021, doi: 10.1080/13603124.2019.1588381.
J. Cabero-Almenara, M. L. Arancibia, and A. Del Prete, “Technical and didactic knowledge of the moodle LMS in higher education. Beyond functional use,” Journal of New Approaches in Educational Research, vol. 8, no. 1, pp. 25–33, 2019, doi: 10.7821/naer.2019.1.327.
S. H. P. W. Gamage, J. R. Ayres, M. B. Behrend, and E. J. Smith, “Optimising Moodle quizzes for online assessments,” Int J STEM Educ, vol. 6, no. 1, 2019, doi: 10.1186/s40594-019-0181-4.
H. Samin and T. Azim, “Knowledge Based Recommender System for Academia Using Machine Learning: A Case Study on Higher Education Landscape of Pakistan,” IEEE Access, vol. 7, pp. 67081–67093, 2019, doi: 10.1109/ACCESS.2019.2912012.
R. Prifti, “Self–efficacy and student satisfaction in the context of blended learning courses,” Open Learning, vol. 37, no. 2, pp. 111–125, 2022, doi: 10.1080/02680513.2020.1755642.
E. De La Poza, P. Merello, A. Barberá, and A. Celani, “Universities’ reporting on SDGs: Using the impact rankings to model and measure their contribution to sustainability,” Sustainability (Switzerland), vol. 13, no. 4, pp. 1–30, 2021, doi: 10.3390/su13042038.
M. K. Mohammadi, A. A. Mohibbi, and M. H. Hedayati, “Investigating the challenges and factors influencing the use of the learning management system during the Covid-19 pandemic in Afghanistan,” Educ Inf Technol (Dordr), vol. 26, no. 5, pp. 5165–5198, 2021, doi: 10.1007/s10639-021-10517-z.
R. Brugmann, N. Côté, N. Postma, E. A. Shaw, D. Pal, and J. B. Robinson, “Expanding student engagement in sustainability: Using SDG- and CEL-focused inventories to transform curriculum at the University of Toronto,” Sustainability (Switzerland), vol. 11, no. 2, 2019, doi: 10.3390/su11020530.
N. Abdallah, O. Abdallah, and O. Bohra, “Factors Affecting Mobile Learning Acceptance in Higher Education: An Empirical Study,” International Journal of Advanced Computer Science and Applications, vol. 12, no. 4, pp. 664–671, 2021, doi: 10.14569/IJACSA.2021.0120482.
V. N. Goncharov, A. M. Erokhin, V. A. Ivashova, O. U. Kolosova, L. A. Tronina, and O. N. Kamalova, “Social responsibility and professional competence of safegueard specialists for the quality and safety of food products,” in IOP Conference Series: Earth and Environmental Science, Institute of Physics Publishing, 2020. doi: 10.1088/1755-1315/422/1/012124.
Z. Lv, “Research on Optimization and Application of University Student Development and Management Strategy Driven by Multidimensional Big Data,” Sci Program, vol. 2022, 2022, doi: 10.1155/2022/6538069.
Z. Abidin, A. T. Putra, and K. Budiman, “Knowledge management system in a higher education institution: Development of an expertise search system,” in Journal of Physics: Conference Series, IOP Publishing Ltd, 2021. doi: 10.1088/1742-6596/1918/4/042021.
Y. Zheng, “Research on innovation of human resource management mechanism in colleges and universities based on computer aided technology,” in Journal of Physics: Conference Series, IOP Publishing Ltd, 2020. doi: 10.1088/1742-6596/1648/3/032192.
Rajni, “Impact of Human Resource Practices on Knowledge Management: An Empirical Analysis,” in 2021 9th International Conference on Reliability, Infocom Technologies and Optimization (Trends and Future Directions)(ICRITO), IEEE, Sep. 2021, pp. 1–10.
N. Abhishek dan M. S. Divyashree, “Perception of knowledge management practices among HR managers: An analysis,” IUP Journal of Knowledge Management, vol. 17, no. 3, pp. 44–54, 2019.
Y. K. A. J. dan S. K. H. Zaim, “The effects of knowledge management processes on human resource management: Mediating role of knowledge utilization,” ournal of Science and Technology Policy Management, vol. 9, no. 3, pp. 310–328, 2018.
O. Ponisciakova, “Knowledge management and its application in human resources management in the context of globalization,” in SHS Web of Conferences Vo.74, EDP Sciences, 2020, p. 01026.