Motivation Matters: Understanding Job Satisfaction Drivers Among Generation Z Employess in the Banking Sector

Main Article Content

Indah Salsa Noviyanti
Santi Rimadias

Abstract

This study investigates the influence of career commitment, employee training, and workload on job satisfaction, with motivation as a mediating variable, among permanent Generation Z employees at Bank X in the DKI Jakarta region. Utilizing a quantitative approach and Partial Least Squares Structural Equation Modeling (PLS-SEM), data were collected from 100 respondents and analyzed using SmartPLS 4.0. The results reveal that career commitment, employee training, and workload do not have a direct and significant effect on job satisfaction. However, employee motivation significantly influences job satisfaction and serves as a mediating variable between career commitment and workload on job satisfaction. Interestingly, employee training does not show a significant indirect effect through motivation. These findings emphasize the critical role of motivation in enhancing job satisfaction among Generation Z employees. Managerial implications highlight the need to redesign training programs, develop career paths that align with Gen Z expectations, and establish workload management strategies that foster a motivating work environment.

Article Details

How to Cite
Noviyanti, I. S., & Rimadias, S. (2025). Motivation Matters: Understanding Job Satisfaction Drivers Among Generation Z Employess in the Banking Sector. The Eastasouth Management and Business, 4(01), 56–67. https://doi.org/10.58812/esmb.v4i01.733
Section
Articles

References

C. Zehir, T. Karaboğa, and D. Başar, “The transformation of human resource management and its impact on overall business performance: big data analytics and AI technologies in strategic HRM,” in Digital Business Strategies in Blockchain Ecosystems: Transformational Design and Future of Global Business, 2020, pp. 265–279.

R. Anderson, K. Williams, and S. Thompson, “The impact of employee motivation on job satisfaction in modern organizations,” J. Organ. Psychol., vol. 15, no. 3, pp. 125–142, 2023.

F. Tentama, P. A. Rahmawati, and P. Muhopilah, “The effect and implications of work stress and workload on job satisfaction,” Int. J. Sci. Technol. Res., vol. 8, no. 11, pp. 2498–2502, 2019.

Y. Li and W. Xie, “Linking change-oriented organizational citizenship behavior to turnover intention: effects of servant leadership and career commitment,” Public Pers. Manage., vol. 51, no. 1, pp. 3–23, 2022.

J. Hanaysha and P. R. Tahir, “Examining the effects of employee empowerment, teamwork, and employee training on job satisfaction,” Procedia-Social Behav. Sci., vol. 219, pp. 272–282, 2016.

S. K. Dewi and A. Prasetya, “The impact of work motivation on employee performance in Indonesian state-owned banks: Case study of millennial and Gen Z workers,” Indones. Bus. Manag. J., vol. 15, no. 2, pp. 78–95, 2023.

A. Salsabilla, M. Setiawan, and H. A. J. Juwita, “The effect of workload and job stress on job satisfaction mediated by work motivation,” Int. J. Res. Bus. Soc. Sci., vol. 11, no. 9, pp. 97–106, 2022.

A. D. Putri and A. R. Setianan, “Transformation challenges in Indonesian banking: Bridging the generation gap and technological progress,” Int. J. Bank. Stud., vol. 8, no. 4, pp. 234–251, 2023.

T. Gendron, E. A. Welleford, L. Pelco, and B. J. Myers, “Who is likely to commit to a career with older adults?,” Gerontol. Geriatr. Educ., vol. 37, no. 2, pp. 208–228, 2016.

M. Amin, A. M. Aldakhil, C. Wu, S. Rezaei, and C. Cobanoglu, “The structural relationship between TQM, employee satisfaction and hotel performance,” Int. J. Contemp. Hosp. Manag., vol. 29, no. 4, pp. 1256–1278, 2017.

M. S. Rahman, M. Mannan, and M. A. Hossain, “Commitment career and organizational performance: The intervening role of employee engagement,” Int. J. Bank Mark., vol. 40, no. 1, pp. 89–107, 2022.

D. H. Sitompul, D. Sinaga, I. M. Sitanggang, and M. I. Purba, “The Influence of Recruitment, Training and Career Development Systems on Job Satisfaction at Pt Sinar Jernih Suksesindo,” Sci. J. Reflect. Econ. Accounting, Manag. Bus., vol. 4, no. 3, pp. 432–440, 2021.

A. W. K. Aris, M. Pakpahan, H. Ipmawan, D. Kristanto, K. Hendrawan, and J. W. Sari, “The Influence of Recruitment, Career Development, and Training on Job Satisfaction (Case Study of Employees at PT Ninety Six Derajat in South Jakarta),” J. Econ. Account. Publ., vol. 4, no. 1, pp. 62–73, 2024.

D. Wulandari, K. I. Meutia, and N. K. Dewi, “The Influence of Workload, Work Stress, and Work Environment on the Level of Turnover Intention at PT. Sepulsa Teknologi Indonesia,” J. Creat. Manag., vol. 2, no. 3, pp. 276–292, 2024.

H. Inegbedion, E. Inegbedion, A. Peter, and L. Harry, “Perception of workload balance and employee job satisfaction in work organisations,” Helion, vol. 6, no. 1, 2020.

I. Ghozali, Structural Equation Modeling, Metode Alternatif dengan Partial Least Square (PLS), Edisi 4. Semarang: Badan Penerbit Universitas Diponegoro, 2014.

M. Rahman, T. Islam, and S. Ahmed, “Career commitment and job satisfaction: A comprehensive study in banking sector,” J. Hum. Resour. Manag., vol. 24, no. 2, pp. 167–184, 2021.

A. Wijaya, E. Sutanto, and W. Prajogo, “Career commitment and its impact on job satisfaction: Evidence from Indonesian banks,” Int. J. Bank Mark., vol. 40, no. 1, pp. 123–140, 2022.

R. Martinez and S. Rodriguez, “Employee training and job satisfaction: A meta-analysis,” Hum. Resour. Dev. Rev., vol. 21, no. 2, pp. 156–173, 2022.

X. Liu and Y. Wang, “Workload and job satisfaction in healthcare: New perspectives,” J. Health Organ. Manag., vol. 37, no. 1, pp. 78–95, 2023.

R. Thompson, M. Anderson, and S. Williams, “Workload perception and job satisfaction among knowledge workers,” J. Knowl. Manag., vol. 26, no. 3, pp. 567–584, 2022.

M. Garcia, C. Rodriguez, and A. Martinez, “Understanding motivation as a key driver of employee satisfaction,” J. Bus. Res., vol. 112, pp. 234–249, 2021.

M. Wilson, R. Taylor, and K. Johnson, “The mediating effect of motivation on career commitment and job satisfaction,” Career Dev. Q., vol. 71, no. 1, pp. 45–62, 2023.

J. Rodriguez, P. Martinez, and L. Garcia, “Career commitment and job satisfaction: Testing the mediating role of motivation,” J. Career Dev., vol. 47, no. 3, pp. 278–295, 2020.

M. Brown, J. Davis, and R. Wilson, “Examining the mediating role of motivation between training and job satisfaction,” Int. J. Train. Dev., vol. 27, no. 1, pp. 45–62, 2023.

J. Kim and S. Park, “Training effectiveness and job satisfaction: The role of employee motivation,” Empl. Relations, vol. 44, no. 3, pp. 567–584, 2022.

E. Johnson, R. Smith, and L. Brown, “The Role of Career Commitment in Enhancing Employee Job Satisfaction through Motivation,” J. Appl. Psychol., vol. 108, no. 2, pp. 123–145, 2023.

C. Martinez and K. Lee, “Understanding the relationship between workload and job satisfaction: The mediating role of motivation,” Work, vol. 71, no. 2, pp. 289–306, 2022.

S. L. Wong and S. L. Wong, “Effects of motivational adaptive instruction on student motivation towards mathematics in a technology-enhanced learning classroom,” Contemp. Educ. Technol., vol. 13, no. 4, p. ep326, 2021.

P. Johnson, M. Thompson, and K. Anderson, “Workload, motivation, and job satisfaction: A mediation analysis,” Work Stress, vol. 37, no. 2, pp. 156–173, 2023.